iPlayer help and FAQs

Get the best out of BBC iPlayer and fix issues with our really helpful site. 
 

Connected TV | Update

Why do I need to sign in each time on my Samsung TV?

Some Samsung s are being asked to sign each time they use the iPlayer TV app

Connected TV | Update

Why is playback cropped or zoomed-in on my Sony TV?

The iPlayer playback screen is cropped or zoomed-in on certain Sony TV devices

BBC iPlayer | Update

Why can't I find audio described versions of Silent Witness on iPlayer on my TV?

Silent Witness unavailable from the AD menu on the TV app